Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@leyoyostore.com

CANCELLATION, RETURN AND REFUND POLICY

You may request a cancellation within 12 hours after purchase. Otherwise you will have to return the product in order to get a refund. As we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times..

NOTE: There will be a 10% cancellation fee/processing fee from the total amount of the cancelled order (even if the cancellation happened within the 12-hour period). This is to compensate the bank fees and the restocking fees we've lost during the fulfillment process of your order.

What is your return policy?

We are committed to our customers, and we want you to be happy. We stand by our products and offer a 15-day customer satisfaction guarantee. If for any reason you are not satisfied with our products, just send it back to us on the first 15 days from the delivery date and receive a refund. Please note that there will be a 20% restocking fee this is so we can recover from the charges that we have incurred. Just contact us at service@lightseastore.com, we will provide you with our return shipping address. Please do not send it back to the manufacturer or sender address.

NOTE: Wearable Items are NOT eligible for returns (underwear, leggings, clothes) for hygiene reasons. This is for the safety of our customers, as well as our employees. We don't want to be reselling returned items which we think, our customers will agree too.

Only in the event that a printed Shoes or clothing are damaged upon arrival will we replace the item at no additional charge.

We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If you received an item that is damaged or faulty, send us a photo or a video of the defective product at support@leyoyostore.com and we will have it validated. Once validated, Lightsea is more than happy to replace your item with no extra cost on your part. Please contact us within 48 hours after you received your order for the replacement to be valid.

To be eligible of our return and refund, your item must be unworn, unwashed, unused or otherwise in the same condition that you received it. It must also be in the original packaging. Wearable items are not eligible for returns.Only in the event that printed shoes or clothing are damaged upon arrival will be eligible for a replacement at no additional charge. 

DELIVERY

If the tracking information indicates that your package has been delivered to your address and you still have not received it, please check the surroundings of your house - doorsteps etc., in case another home received it by mistake. You may also consider asking any other tenants such as family, roommates or landlords etc. in the event they received it on your behalf. The package may also have been left with property managers, an apartment office or your local postal provider. We will always do our best to assist you. 

Note: Lightsea is not responsible for packages that are lost or stolen once your package was delivered. If you are still unable to secure your package, you must contact the shipping carrier and file a lost/stolen package claim. You can call them or send an email or you may go directly to your postal provider.

In some cases, international shipments will require import/customs taxes be paid. Lightsea will be held responsible for customs taxes.

If you have already spent the maximum time of the delivery of your order, which is 45 days for orders in the United States and 60 days for outside the states, and your order still does not arrive, your order might be: 

stopped/held by the authorities in your country;

your order was sent back to us due to insufficient address, or your address cannot be located by the courier; 

your order was lost during transit.

Please contact us immediately at service@lightseastore.com if you believe your order is already beyond its expected and maximum delivery date. Our support team will have it verified and provide you solutions.

LEYOYOSTORE will not be held liable to any lost or misroute parcels due to the wrong information provided by the customers. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening

Please contact us immediately if you noticed that your shipping details are incorrect. We can only update your shipping address within 12 hours from placing the order. If it is more than 12 hours after purchase, you are advised to contact the carrier of your package and arrange a delivery method for your package.

Please make sure to provide us with the correct shipping address. Leyoyostore will not be held responsible for items that were shipped to the incorrect address provided initially by the customer. In such cases, the customer will be responsible for any additional shipping fees incurred to reship to the correct address.

OTHER QUESTIONS

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Our products are listed in the US Dollar. The charges will be converted based on the currency exchange the moment you placed the order and is shown to you the converted price already. 

SHIPPING

All orders are subject to a handling period before shipment, usually takes 2-4 business days. Most orders leave the warehouse within 2-4 business days after receipt of payment. Please allow up to 7 business days for order processing and shipment.

We shipped from our various warehouses located in states – California, New Jersey, Texas and countries like China. The shipping time will depend on your location. Our standard shipping time-frame period within the US usually is 7 to 15 business days followed by 2 to 4 business days for the sorting facility to fully processed the package. For orders outside the US is 10 to 20 business days followed by 2 to 4 business days for the sorting facility to fully processed your package. Overall, expect your package within 10 to 20 business days within the US and 20 to 30 business days for orders bound outside from the state.

However, it may take up to 6 weeks to arrive depending on your location and how long it takes to get through customs. Kindly note that the delivery time will vary during holidays or limited edition launches.

For specialty and promotional items, please allow up to 4 to 6 weeks delivery time as they may be MADE TO ORDER items.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.

We will send you the tracking number of your order by email once we fulfilled it. This email will also guide you on how to track your package. Please note that the tracking information may take 2-5 days to be updated in the courier system.

It depends on the availability of the product you have purchased, and on your state or country where you wish to send your order. Some of our products are shipped from the United States and other countries like China and Hong Kong.

Most of our products are manufactured in our factories located in Asia - specifically China and Hong Kong. 

Free shipping.

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